| Q1: | How do I place an order? |
| A1: | You can start by browsing the items shown on our web-site under “Product Search” or by contacting us directly and we will find items for you. We will then work with you on the specific graphic that you want on the item. Once you have decided on an item, and the graphic has been finalized we will prepare a quote specifically for you. Upon review of the quote and graphic layout, you just need to let us know that you are ready to place an order. We will handle the rest from there. Back to Top
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| Q2: | What payment methods are accepted? |
| A2: | We accept major credit cards and check payments upon prior approval. All orders must be paid for prior to shipment. Back to Top
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| Q3: | Who will be billing me? |
| A3: | Specialty Impressions is a web-site that is run by Persitent Enterprises. All billing will come from Persitent Enterprises and checks should be made payable to Persitent Enterprises. Back to Top
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| Q4: | How are items shipped? |
| A4: | We us USPS, UPS and Fed Ex for shipping. Shipping charges are added to the cost of the purchase so we will be happy to ship by any means you specify. Otherwise we will work to ship your merchandise via the cheapest means. Please note that UPS and Fed Ex cannot deliver to Post Office boxes. Shipping charges will be calculated based on the published rates supplied on the shipping company’s website. (www.usps.com, www.ups.com, www.fedex.com) International orders will require longer delivery and exporting charges. Back to Top
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| Q5: | Will there be sales tax on my order? |
| A5: | Applicable sales tax (6.5%) will be billed for orders shipping to Minnesota. Back to Top
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| Q6: | Can I get a catalog? |
| A6: | Yes – contact us and let us know what you are looking for in regard to a promotional item. However, the majority of the items we offer are available through our web based product search. Back to Top
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| Q7: | What type of art works best? |
| A7: | Vector Art works best since is scalable artwork that will not distort regardless of the size it is made on a product. Typical formats are: EPS – Encapsulated Post Script, AI – Adobe Illustrator, CDR – Coral Draw or PDF – Portable Document Format. Please do not let this stop you from getting your logo on an item. We will work with you to make your dream a reality. Back to Top
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| Q8: | Can you match a specific color used in our logo? |
| A8: | Yes – We can match virtually any color through (Pantone Matching System - PMS) Back to Top
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| Q9: | How soon would my product be available? |
| A9: | Delivery can take anywhere from 7 to 30 days based on the item purchased and the quantity needed. We will advise you of delivery in our quote. Rush items are available but are generally not the standard. If we are running something for you on a regular basis we have a much better chance of getting it quicker. If this is a one-time purchase we suggest you place your order as soon as possible. Back to Top
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| Q10: | What is the exchange and return policy? |
| A10: | Your purchase is backed by our Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 15 days from the day you receive your order. If you need to return an item that is not to your expectations please contact us directly as soon as possible. SpecialtyImpressions.com and Persistent Enterprises do not warrant any of the actual products and they are provided as is. However, some manufacturers may offer warranties for individual products. We will be glad to work with you to try and find an amicable solution in the unfortunate event that there is a quality issue. SpecialtyImpressions.com personally inspects each shipment before delivery which will greatly reduce the chance of your receiving a defective product. Please note that shipping, handling and postage will not be refunded. All returns must be accompanied by a return merchandise authorization (RMA) number. Note: Return locations vary by manufacturer of the item; an RMA number must be obtained to ensure accurate and timely replacement or credit. All returned product must be in new and unused condition; "new and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Back to Top
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